Case Studies
Some of the many organisations AddressWorks has helped have contributed toward some case studies, available for your
viewing below. Brief introductions to each are shown. To see the full articles, just click on the links.
Onesource
The Challenge
Onesource is a leading supplier of office technology and data solutions with more than 1000 staff and
35 branches throughout Australasia. In New Zealand, Onesource regularly sends out invoices and statements
to customers across the country on a monthly basis. To ensure that their mail continued to be processed at
a preferential rate, Onesource needed to comply with the New Zealand Post addressing standards.
"Dealing with AddressWorks was very straightforward, a phone call, a brief meeting and a few emails
and it was all done. Mark was great to deal with, he understood the problems we face, knew how to address them,
told us what he could do and what he couldn't do and ensured that the expectation he set with us was what
he could deliver," said Onesource General Manager I.T., Brendon Avery.
Click here to read the full case study
Brookers
The Challenge
Brookers is part of the worldwide Thomson Reuters Corporation and a leading provider of information and
solutions to the legal, tax, accounting and business markets in New Zealand.
The diverse nature of Brookers customer address data meant that it was important any changes being made to
comply with NZ Post's SendRight standards to receive mail discounts were made with absolute confidence.
"We assessed the cost and time required to do this ourselves but the value that AddressWorks added to the
process far outweighed what we could have achieved ourselves in the time available and with the skills we
have in-house," said Melonie Cole, who acted as a consultant for Brookers during the project.
Click here to read the full case study
New Zealand Symphony Orchestra
The Challenge
New Zealand Symphony Orchestra (NZSO) is a nationwide touring orchestra with an extensive database that
includes single concert buyers and symphony season subscribers. NZSO mail to these people many times a year,
so it was important to their organisation that their data was accurate and up to SendRight™ standards,
so that they could keep advising customers of upcoming events.
Much of their data was sourced from ticket providers such as TicketDirect and Ticketek. While the quality
of the content was reasonably good, the varying ways data was being captured and lack of point of entry tools
meant that each provider had entered their data slightly differently, so the formatting differed considerably
across the database.
Click here to read the full case study
Fund Raising Institute of NZ
The Challenge
With the coming of New Zealand Post’s SendRight™
Accurate Addressing Programme, many organisations are concerned
about not reaching the 85% level of accuracy necessary for eligibility
of bulk mail discounts. This discount can result in a significant
saving to organisations and without it, postal appeals could become
a much more costly exercise.
As the professional body for people in the charitable sector and a
core resource for fundraisers in New Zealand, FINZ is encouraging its
members to undertake data cleansing as soon as possible to beat the
rush that will occur just prior to NZ Post’s 1 July deadline.
Click here to read the full case study
